DDoS attacks cause an average jump of 36% in customer complaints


Advent IM

According to research commissioned by BT through Vanson Bourne, on average customer complaints to businesses increase by 36% in the aftermath of a Distributed Denial of Service (DDoS) attack.

It seems like a staggering uplift but when you consider that in the UK alone the same research revealed that almost 60% of businesses admitted DDoS attacks had bought down their systems for six hours or more…a whole working day, it becomes less staggering. Around half (49%) of UK organisations to not have a response plan in place, so in actual fact the damage from a DDoS attack could potentially continue for a considerable period after the event.Add to that the reputational damage and you can start to see why it is so vital for businesses to really get to grips with what they are dealing with.

So if a DDoS attack takes out a network or possibly a data centre…

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