Cloud Customer Service Startup Freshdesk Reels In $50M Round


TechCrunch

Freshdesk, a cloud-based customer service tool, caught a bushel of money today, announcing a $50M investment led by Tiger Global with Accel Partners and Google Capital also participating.

The funding comes on the heels of a $31M round last June and brings the total investment to just over $95M. The reason Freshdesk went back for more so soon, was that it has continued its phenomenal growth, and investors took the bait.

Freshdesk has been on a growth spurt, doubling the number of customers to 40,000 in the last year and increasing an impressive ten-fold over two years ago when it had just 4,000. As it’s added clients, it has required more employees, doubling the number from last year to 350 today, according to company president Dilawar Syed.

With $50M in new money, chances are it will be hiring a few more, but unlike many SaaS companies, Fresdesk isn’t burning through money building a costly sales and…

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